Shipping & Returns
Shipping
Customers are responsible for all shipping costs, as well as any applicable duties, taxes, or international handling fees. These additional charges are calculated at checkout or billed upon arrival, depending on your local customs regulations. Please ensure your shipping address is accurate before placing your order, as you will be responsible for any additional costs incurred due to incorrect or incomplete delivery details.
Once your order is placed, standard domestic (U.S.) shipping typically takes 3 to 7 business days to arrive. International orders may take 7 to 14 days or longer. Your tracking number will be included in your order confirmation email, but if you don't see it, please contact us right away. If your order is delayed past 7 days, reach out via our website's contact page or Instagram so we can look into it for you!
We ship internationally to selected countries. Standard international shipping typically takes 7 to 14 business days to arrive, depending on local carrier schedules and customs processing. To help you save on shipping, we offer free shipping once your order reaches the following order minimums:
- United States: Free shipping on orders over $100
- Canada & United Kingdom: Free shipping on orders over $200
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Other International Countries: Free shipping on orders over $250
Including Australia, Austria, Belgium, Denmark, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, and Switzerland
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Returns
As a small business, we can only offer store credit for eligible returns rather than monetary refunds. Once your return request is approved, your item must be shipped back to us within 14 days. If you received any incorrect item(s) or item(s) with undisclosed flaws, please contact us within 3 days of delivery with proof of photos and your order number and confirmation email.
The customer will be responsible for ensuring that the items in the return package are in the same condition in which they were received. Additionally, the customer will be responsible for covering all return shipping costs and ensuring that the return shipping label has the original return address to be shipped to.
Once the return has been delivered back to us, we will inspect that the items that are a part of the return are in the condition they were originally received by the customer. If the return is in the same condition that was originally received, then you will be issued store credit equal to the item's purchase price, excluding any associated shipping costs. Please ensure that your return includes a tracking number, otherwise we cannot issue you store credit if a package is lost in transit by the shipping carrier.
Please contact us first regarding any order concerns, questions, or return requests, or your return request will not be accepted. Any dishonesty or crude behavior will make your order ineligible for a return, and any future orders placed by you will be canceled.
We want to make this an easy and stress-free experience, so let’s work together to find the best solution possible!
Contact us via email at conejodeaguasupport@gmail.com or send us a private message on Instagram @conejodeagua_!
