FAQs
What is a Conejo de Agua?
Conejo means "bunny", de means "of", and agua means "water"; which literally translates to "bunny of the water" or "water bunny". There is no complex hidden meaning behind it—we just thought combining the cuteness of a bunny with the peaceful nature of water would make for a cute and unique brand name.
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What type of products do you sell?
We sell second-hand women's and juniors' clothing from the '90s and 2000s. Every piece is hand-picked, and we release curated fashion themes several times a month.
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What condition are the clothes in?
Every single piece of clothing is hand-picked and pre-loved! We carefully inspect, wash, and prep every item before our themed drops. Because these are vintage and second-hand pieces, some wear is inevitable. We strive to source items in excellent or like-new condition, but occasionally stains or signs of wear cannot be fully repaired or removed. We are always transparent about the condition of our products and clearly note any flaws in the descriptions and photos.
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How do I know if an item will fit me?
Since sizing from the '90s and 2000s varies by brand and differs from modern fits, we recommend not relying on the size tag alone. To help you get the right fit, we provide exact flat-lay measurements (e.g., pit-to-pit for tops) in every product description. We suggest comparing our measurements to a similar item from your own closet, laid flat, to ensure the best fit. Please review all measurements and condition notes before purchasing, and feel free to reach out to us with any questions!
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I missed out on an item! Do you restock?
Because our pieces are second-hand items from the '90s and 2000s, there is a low likelihood for any item to be restocked. If you want first dibs on our next themed drop, be sure to follow us on Instagram and join our email list so you never miss out on a unique piece.
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How long will it take for my order to be processed?
We typically ship orders the same day they are placed. However, during high-volume periods, processing may take 1 to 3 business days.
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How long will it take for my order to arrive?
Standard domestic (U.S.) shipping typically takes 3 to 7 business days to arrive. International orders may take an additional 7 days or longer. Your tracking number will be included in your order confirmation email, but if you don't see it, please contact us right away. If your order is delayed past 7 days, reach out via our website's contact page or Instagram so we can look into it for you!
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What is your return policy?
Since our items are vintage and second-hand, all sales are final. However, if we accidentally missed a major flaw (not caused after delivery), sent you the wrong item, or your package was lost, please reach out to us within 3 days of delivery!